Biggar Gin Frequently asked questions and Help Centre
Welcome to the Biggar Spirits Help Centre.
Here you’ll find answers to the questions we’re most often asked — from delivery times and storage advice to distillery tours and trade enquiries. Whether you’re ordering your first bottle, looking for the perfect serve, or planning a visit to The Stillhouse, this page is designed to make things simple.
If you can’t find what you’re looking for, please don't hesitate to contact us at [email protected], and we’ll be happy to assist you.
Here you’ll find answers to the questions we’re most often asked — from delivery times and storage advice to distillery tours and trade enquiries. Whether you’re ordering your first bottle, looking for the perfect serve, or planning a visit to The Stillhouse, this page is designed to make things simple.
If you can’t find what you’re looking for, please don't hesitate to contact us at [email protected], and we’ll be happy to assist you.
General Questions
Who are Biggar Spirits?
Biggar Spirits is an independent, family-run distillery founded by brothers Stuart and Euan McVicar. We craft small-batch spirits at The Stillhouse in the Southern Uplands of Scotland — focused on quality, flavour, and the “Biggar mentality”: small batch, big passion.
Where are you based?
What does “Small Batch” mean?
Do you run tours or tastings?
Do you make everything yourself?
Orders & Delivery
How long will my order take to arrive?
Orders placed before 11am are usually dispatched the same working day (Monday to Friday).
We ship via Royal Mail 48-hour tracked delivery, so most parcels arrive within 2–3 working days.
We ship via Royal Mail 48-hour tracked delivery, so most parcels arrive within 2–3 working days.
Do you offer free delivery?
Can I track my parcel?
Do you ship internationally?
My order hasn’t arrived — what should I do?
Can I cancel or change an order?
Do you offer gift wrapping or personal messages?
Returns & Refunds
What is your returns policy?
We always want you to be delighted with your order.
If your product arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery, and we’ll arrange a replacement or refund.
Because our products are consumable, we’re unable to accept returns once bottles have been opened unless there’s a fault.
If your product arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery, and we’ll arrange a replacement or refund.
Because our products are consumable, we’re unable to accept returns once bottles have been opened unless there’s a fault.
My parcel was damaged — what should I do?
How long do refunds take?
Can I return unopened bottles if I’ve changed my mind?
What should I do if something is missing from my order?
Products & Serving
What’s the difference between your gins?
Each Biggar Gin has its own character:
- Original – bright, balanced and citrus-forward. 43% ABV.
- Old Tom – lightly sweetened with honey and warming spice. 43% ABV.
- Herbaceous – green, aromatic and fresh. 43% ABV.
- Navy Strength (Biggar Strength) - bold and full-bodied at 57% ABV.
Ready to Drink Cocktail FAQs
How should I store your Ready-to-Drink Cocktails?
Store bottles upright in a cool, dark place away from direct sunlight.
Once opened, we recommend keeping them refrigerated and enjoying them within 1 week for the best flavour.
Once opened, we recommend keeping them refrigerated and enjoying them within 1 week for the best flavour.
